Book with Confidence at Hacienda Buenaventura
Your experience begins with safety, peace of mind, and personalized attention from the very first contact.
1. Trust, the first step of your journey
At Hacienda Buenaventura Hotel & Mexican Charm, we believe that a true vacation experience begins long before you arrive in Puerto Vallarta. Every reservation marks the start of a story we care for with the same dedication we put into every detail of your Mexican home by the sea.
We want to provide you with clear, simple information so you can make your reservation directly, safely, and personally, with our team accompanying you every step of the way.
2. Why book directly with us?
Booking through our official channels not only guarantees peace of mind, but also offers benefits designed to make your stay even more comfortable and special:
- Personalized attention: our team knows every corner of the hotel and tailors your stay to your needs and preferences.
- Exclusive offers: some promotions and experiences are only available when booking directly with us.
- Flexibility and transparency: clear policies, immediate confirmations, and direct communication.
- Human support: if anything changes, we’re here for you before, during, and after your stay.
At Hacienda Buenaventura, every reservation is a warm welcome in advance.
3. Tips for safe booking
In addition to using our official channels, here are some simple tips to keep your online reservations safe and secure:
- Make sure the website is official. Type the address directly or access it from our verified social media.
- Do not share personal or banking information through emails, messages, or social media.
- Verify the sender’s email address. All legitimate communication comes from the following domains:
- @haciendaonline.com.mx
- @buenaventurahoteles.com
- @hotelbuenaventura.com.mx
- @premiereonline.com.mx
- Be cautious of unverified offers or prices that seem too good to be true. Genuine promotions are only shared through our official channels.
- Use secure connections and personal devices when making payments or inquiries.
- Check that your reservation confirmations come from our official domains and include the hotel’s contact information.
- Don’t be fooled by fraudulent methods. If in doubt, contact us directly.
4. Official booking channels
5. Clear communication, genuine service
We want your booking experience to be as peaceful as resting in a hammock at sunset. That’s why all communication about your stay —from confirmations to updates— is carried out exclusively through our official channels.
If you receive messages or emails not coming from our verified accounts, please contact us directly before making any payments or changes. Our team is available with kindness and transparency from 9:00 a.m. to 9:00 p.m. CST.
At Hacienda Buenaventura, we take care of your experience from the very first click, with the same warmth that welcomes you home.
6. Accepted payment methods
For your convenience, we offer safe and verified payment options tailored to your preferences:
- PayPal payments: available when booking directly through our website or our official reservations team.
- Bank transfers and deposits: made to the hotel’s corporate account with reference payment.
- Credit or debit cards: accepted at check-in or through secure payment links.
We never request payments to personal accounts or via informal methods. All transactions are managed directly and securely by the hotel.
Your financial peace of mind is as important as your rest. Every payment made through our channels is protected, confirmed, and backed by our authenticity guarantee.
Hacienda Buenaventura is not responsible for reservations made outside the official channels mentioned above. If booking through a travel agency, ensure it is reputable and established. If in doubt, contact us directly to verify your reservation.
7. We look forward to welcoming you
More than just a hotel, we are a traditional Mexican hacienda where every guest feels at home. Your peace of mind reflects our hospitality.
Hacienda Buenaventura Hotel & Mexican Charm: trust, tradition, and joy in every stay. Because safety is also something you can reserve.
Q&A
Where can I make my reservation at Hacienda Buenaventura?
You can book directly through our official website or contact our reservations team by phone or WhatsApp. We’ll assist you personally and securely.
What payment methods are available?
We accept PayPal, bank transfers, deposits to official corporate accounts, and credit or debit cards via secure links or at check-in.
Which emails and websites are official for Hacienda Buenaventura?
All legitimate communication comes from the domains @haciendaonline.com.mx, @buenaventurahoteles.com, @hotelbuenaventura.com.mx, or @premiereonline.com.mx, and the official website is haciendaonline.com.mx.
What should I check to book safely?
Make sure the site is official, verify email senders, never share personal or banking information, and confirm that your booking confirmation comes from our official domains.
What are the official communication channels and review sites?
Learn more about Hacienda Buenaventura on our verified social media (Facebook @HaciendaHotelSpa, Instagram @haciendabuenaventura, YouTube @haciendabuenaventurahotelm8409, TikTok @haciendahotel) and find verified guest reviews on Tripadvisor.
What should I know before my check-in day?
For all check-in details, please review our terms and conditions page.