Book with Confidence at Hacienda Buenaventura
Your experience begins with safety, peace of mind, and personalized attention from the very first contact.
1. Trust, the first step of your journey
At Hacienda Buenaventura Hotel & Mexican Charm, we believe that a true vacation experience begins long before you arrive in Puerto Vallarta. Every reservation marks the start of a story we care for with the same dedication we put into every detail of your Mexican home by the sea.
We want to provide you with clear, simple information so you can make your reservation directly, safely, and personally, with our team accompanying you every step of the way.
2. Why book directly with us?
Booking through our official channels not only guarantees peace of mind, but also offers benefits designed to make your stay even more comfortable and special:
- Personalized attention: our team knows every corner of the hotel and tailors your stay to your needs and preferences.
- Exclusive offers: some promotions and experiences are only available when booking directly with us.
- Flexibility and transparency: clear policies, immediate confirmations, and direct communication.
- Human support: if anything changes, we’re here for you before, during, and after your stay.
At Hacienda Buenaventura, every reservation is a warm welcome in advance.
3. Tips for safe booking
In addition to using our official channels, here are some simple tips to keep your online reservations safe and secure:
- Make sure the website is official. Type the address directly or access it from our verified social media.
- Do not share personal or banking information through emails, messages, or social media.
- Verify the sender’s email address. All legitimate communication comes from the following domains:
- @haciendaonline.com.mx
- @buenaventurahoteles.com
- @hotelbuenaventura.com.mx
- @premiereonline.com.mx
- Be cautious of unverified offers or prices that seem too good to be true. Genuine promotions are only shared through our official channels.
- Use secure connections and personal devices when making payments or inquiries.
- Check that your reservation confirmations come from our official domains and include the hotel’s contact information.
- Don’t be fooled by fraudulent methods. If in doubt, contact us directly.
5. Clear communication, genuine service
We want your booking experience to be as peaceful as resting in a hammock at sunset. That’s why all communication about your stay —from confirmations to updates— is carried out exclusively through our official channels.
If you receive messages or emails not coming from our verified accounts, please contact us directly before making any payments or changes. Our team is available with kindness and transparency from 9:00 a.m. to 9:00 p.m. CST.
At Hacienda Buenaventura, we take care of your experience from the very first click, with the same warmth that welcomes you home.
6. Accepted payment methods
For your convenience, we offer secure and fully verified payment options:
- PayPal payments: available when booking directly on our website or through our Reservations team via the official channels mentioned above. Payment links are generated by PayPal’s system but are sent only from our official email domains or displayed when completing your reservation on our website.
- Bank transfers and deposits: processed exclusively under our registered business name “Operadora de Hoteles Buenaventura SA de CV,” using a referenced payment to our CIE account (only for Mexico).
- Credit or debit cards: Card payments are processed exclusively through the official PayPal link sent by our Reservations team from our authorized email domains, or directly through our website when finalizing your booking. We do not use any other links or third-party platforms for card payments.
We never request payments to personal accounts or through informal channels. All transactions are handled directly, securely, and fully backed by the hotel.
Your financial peace of mind is as important as your comfort. Every payment completed through our official channels is protected, verified, and supported by our authenticity guarantee.
Hacienda Buenaventura is not responsible for reservations or payments made outside the official channels described above. If you book through a travel agency, please ensure it is a reputable and established partner. If in doubt, contact us directly to verify your reservation.
7. We look forward to welcoming you
More than just a hotel, we are a traditional Mexican hacienda where every guest feels at home. Your peace of mind reflects our hospitality.
Hacienda Buenaventura Hotel & Mexican Charm: trust, tradition, and joy in every stay. Because safety is also something you can reserve.
Q&A
Where can I make my reservation at Hacienda Buenaventura?
You can book directly through our official website or contact our reservations team by phone or WhatsApp. We’ll assist you personally and securely.
What payment methods are available?
We accept payments through PayPal, as well as bank transfers and deposits to our official business accounts. Credit or debit card payments are processed exclusively through the official PayPal link sent by our Reservations team or directly through our website when completing your reservation. We do not use any other type of link or platform for card payments.
Which emails and websites are official for Hacienda Buenaventura?
All legitimate communication comes from the domains @haciendaonline.com.mx, @buenaventurahoteles.com, @hotelbuenaventura.com.mx, or @premiereonline.com.mx, and the official website is haciendaonline.com.mx.
What should I check to book safely?
Make sure the site is official, verify email senders, never share personal or banking information, and confirm that your booking confirmation comes from our official domains.
What are the official communication channels and review sites?
Learn more about Hacienda Buenaventura on our verified social media (Facebook @HaciendaHotelSpa, Instagram @haciendabuenaventura, YouTube @haciendabuenaventurahotelm8409, TikTok @haciendahotel) and find verified guest reviews on Tripadvisor.
What should I know before my check-in day?
For all check-in details, please review our terms and conditions page.